At Minerals Pocket, we are committed to ensuring your satisfaction with our minerals and gemstones. If for any reason you are not completely satisfied with your purchase, please review our refund and returns policy below:

1. Return Eligibility

  • Timeframe: You can request a return within 14 days of receiving your order.
  • Condition: Items must be returned in their original condition, with all packaging and documentation intact. Products must be unused and in the same condition as when you received them.

2. How to Initiate a Return

  • Contact Us: Reach out to us via email at iqbalshigri143gb@gmail.com or call us at +92 342 4543780 to initiate a return. Please provide your order number and reason for the return.
  • Return Authorization: Our team will review your request and provide you with a return authorization and instructions on how to send back the item.

3. Return Shipping

  • Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or incorrect.
  • Packaging: Please securely package the item to prevent damage during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Refund Processing

  • Inspection: Once we receive and inspect the returned item, we will process your refund.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account.
  • Restocking Fee: A restocking fee may apply to certain items, which will be deducted from the refund amount. This will be communicated to you at the time of the return authorization.

5. Non-Refundable Items

  • Custom Orders: Items made to custom specifications or personalized products are not eligible for return or refund.
  • Final Sale Items: Certain products marked as final sale cannot be returned or refunded.

6. Exchanges

  • Exchanges: If you would like to exchange an item for a different product, please initiate a return and place a new order for the desired item. Exchanges are subject to availability.

7. Defective or Incorrect Items

  • Report Issues: If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund at no additional cost.

8. Contact Us

For any questions or concerns regarding our refund and returns policy, please contact us:

Thank you for shopping with Minerals Pocket. We strive to ensure a smooth and satisfactory experience for all our customers.